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Table of Contents
Table of Contents
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Glossary
Getting Started
Introduction to the Next Generation Cision Communications Cloud
Logging In
Navigation Overview
Register - Next Gen Overview Webinar
Getting Help
Using the Customer Feedback Hub
Email Integration
Step 1: How to Set Up an Email Integration Blocklist
Step 2: Integrating Your Email into the Platform
Step 3: Whitelisting IP Addresses in the Platform
Email Integration FAQs
Learning Opportunities
Building Targeted Media Lists
Sending Email Pitches
Reporting on Your News
News Monitoring
Admin/User Management
Admin Rights, Admin Functions & User Roles
Adding New Users to the Platform
Editing Existing Users in the Platform
Reset Existing and New User Passwords
Google Analytics 4 Connection Instructions
Google Analytics 3/UA Connection Instructions
Adobe Analytics Connection Instructions
Integrating Slack within the Platform
Cision API
Integrating with RSS Feed Version 2 from RSS Feed Version 1
Expiring Users to Upgrade to Connect
Self-Paced Courses
Next Generation Cision Communication Cloud News Monitoring Self-Paced Course
Cision Connect: Pitching using Editorial Calendars & Media Requests Self-Paced Course
Cision Connect: Building Targeted Media Lists for Better Pitching Self-Paced Course
Cision Connect: Sending Proactive Email Pitches to the Media Self-Paced Course
Video Library
News Monitoring
Media List Building
Media List Building Using the Influencers tab
Finding a Journalist by Name with Connect
Viewing Full Profiles with Connect
Searching by Topic with Connect
Searching by Keywords with Connect
Searching by Locations with Connect
Searching by Talking About with Connect
Saving a List with Connect
Managing Media Lists with Connect
Email Distributions
Personalized Pitching vs. Email Announcements with Connect
Sending Individual Email Pitches with Connect
Sending Batch Emails with Connect
Viewing Your Email History with Connect
Email Announcements with Connect
Scheduling Email Announcements with Connect
Viewing Email Announcement Reports with Connect
Sharing News with Digests
Creating an Email News Alert
Building a Newsletter
Account Management
Integrating google analytics
Cision Social Listening
Social Listening Overview Video
Live Learning Opportunities
Coverage
Media Monitoring Basics
How News Monitoring Works
What is an article?
Monitoring Searches
Simple Earned Search
What is Simple Earned Search?
Building Simple Earned Searches
Using Smart Operators
Using Filters in Searches
Tips for Simple Earned Search
Concepts for Creating an Effective Monitoring Search Using Boolean Syntax
Monitoring Searches Overview
Using the Search Listing Page
Creating a Monitoring Search Using Boolean Syntax
Categorizing Monitoring Searches
Editing a Monitoring Search
Sharing Monitoring Searches
Creating Tags
Managing Tags
How to Tag Monitored Coverage
Exporting News Coverage into an Excel File
Boolean Reference Guides
Introduction to Simple Boolean Operators
Boolean Filters and Operators Cheat Sheet
Advanced Boolean Reference Guide
Monitoring by Media Type
Broadcast Monitoring Overview
Podcast Monitoring Set Up
Manually Adding Coverage
Manually Adding An Article
Influencers
Search Media Contacts and Saved Lists
Media Contacts
Searching for Media Contacts and Adding Them to Lists
Media Contact Records
Request Changes to a Media Contact or Outlet’s Information
Converting an Outlet List to a Contact List
Changing the Media List Results View
Saved & Recent Influencer Searches
Saving, Editing and Deleting Media Contact Searches
Manually Opting In Media Contacts
Media Updates
Media Outlets
Outlet Records
Searching Media Outlets and Adding Them to Lists
Manually Opting Out Media Contacts
Request Changes to a Media Contact or Outlet’s Information
Converting and Outlet List to a Contact List
Managing Media Lists
My Lists
Adding Notes to a Media List
Adding Recommended Contacts to a List
Removing a Single Contact or Outlet from a List
Removing Multiple Contacts or Outlets from a List
Filtering a Saved Media List
Sending an Email to a Saved List
Working with List Members that have Multiple Outlets
Renaming a List
Deleting a List
Reporting on Media Lists
Exporting a List to an Excel File
Creating a Briefing Book Report
Private Media Contacts & Outlets
Adding, Deleting and Searching Private Contacts
Bulk Import of Private Contacts
Adding, Deleting and Searching Private Outlets
Sending Email Distributions to Media Lists
Creating and Sending Email Distributions
Pinpoint Contacts
Contacts (Connect)
Connect: Search for Contacts
Searching & Filtering with Connect
Searching for Journalists & Contact Profiles with Connect Overview
Searching for Media Outlets & Outlet Profiles with Connect Overview
Request Changes to a Media Contact or Outlet's Information
Connect: Building Lists
Creating, Finding, Managing & Exporting Media Lists with Connect
Managing Media Lists with Connect
Removing Contacts from a Saved List
Adding Private Contacts with Connect
Deleting Private Contacts from Connect
Connect: Briefing Books
Creating a Connect Briefing Book by Selecting Individual Contacts from a Saved List
Creating a Connect Briefing Book for All Contacts in a Saved List
Connect Videos: Lists
Connect: Sending Emails
Personalized Pitching vs. Email Announcements
Step 1 - Setting up an Email Integration Blocklist
Step 2 - Integrate Your Email Account
How To Remove an Integrated or Verified Email Address and All Related Email Data
Connect: Personalized Pitching
Email integration for Personalized Pitches FAQs
Personalized Pitching: Sending Individual Email Pitches with Connect
Personalized Pitching: Sending Batch Emails from a Media List
Personalized Pitching: Sending Batch Emails from Media Search Results
Connect Videos: Personalized Pitches
Connect: Email Announcements
Sending Email Announcements from a Saved Media List
Sending Email Announcements from Media Search Results
Importing a Word Document in an Email Announcement with Connect
Connect Videos: Email Announcements
Connect: Message Center
How to Use the Connect Message Center
Copying an Email Announcement
Viewing an Email Announcement Report
Viewing Email History
Email Announcements: Individual Link Clicks Reporting
Email Announcements: Finding Recipients Who Did Not Open Email or Click Links
Email Announcements: Adding Recipients to Contact Lists
Connect: Media Opportunities
Searching for Editorial Calendars with Connect
Connect: Self-Paced Courses
Campaigns
Organize Outreach Efforts with Campaigns
Creating a New Campaign
Working With Campaigns
Adding Assets and New Reports to an Existing Campaign
Using Story Kits for Pitching
Access and Share Story Kits
Building a Story Kit
Publishing a Story Kit
Sending a Story Kit
Measuring Story Kit Performance
PR Newswire Releases
Creating and Submitting a PR Newswire Releases
PR Newswire Standard Visibility Reports
Premium PR Newswire Visibility Reports
Gaining Authorization to Submit PR Newswire Releases
Submit PRWeb Releases
Accessing and Viewing PRWeb Release Visibility Reports
Editing PRWeb Releases
PRWeb Best Practices
Analytics and Reports
Analyze News with Dashboards
Metric Definitions & Explanations
News Metrics & Related Dashboard Widgets Glossary
Dashboards Widgets Glossary
Broadcast Audience and Ad Equivalency Information
Using Dashboards
New Dashboards Overview
Create a New Dashboard using an Existing Search
Create a New Search in a New Dashboard
Conduct Competitive Analysis with New Dashboards
Adding and Editing Analytics Widgets
Key Messages Widgets
Adding Custom Widgets
Viewing News Coverage from New Dashboards Chart Widgets
Adding Articles to News Coverage
Editing, Exporting, Duplicating and Deleting New Dashboards Chart Widgets
Archiving and Starring New Dashboards
Reporting with Dashboards
Exporting New Dashboards
Creating Reports with New Dashboards
Sharing and Analyzing Reports with New Dashboards
Accessing Your Reports
Dashboards Videos
Earned Media Impact Measurement
Accessing & Understanding Earned Impact Data and Charts Overview
Viewing and Exporting Earned Impact Search Reports
Creating New Earned Impact Personas
Managing Earned Impact Personas
Earned Impact Persona Attribution Chart Overview
Activating Earned Impact Audiences
Audience Activations Summary Overview & Performance Report
Removing an Earned Impact Search
Impact: Adding Verified Views & Verified Daily Unique Viewers Widgets to New Dashboards
Impact: Adding a Top Viewed Journalists Widget
Impact: Adding a Custom Widget
Impact: Adding a Total Conversions Widget
Impact: Top Outlets and Top Contributing Articles Widget Overview
Alerts (Digests and Newsletters)
Creating Newsletters
Using Newsletters Overview
Using Tagging to Create Newsletters, Searches, and Dashboards
How to Add and Tag Coverage Manually
Creating a Newsletter
Hiding and Unhiding Articles from Newsletters
Copying and Editing Newsletters for Reuse
Sharing and Unsharing Newsletter Templates with Your Team
Unsubscribing from Newsletters
Send News Alerts (Digests)
Creating an Automated Email News Alert (Digests)
Cision Social Listening Powered by Brandwatch
Settings & Data Sources in Cision Social Listening
New Data Management Workflow in Cision Social Listening Overview
Managing Data in Cision Social Listening
Collecting LinkedIn Data with Cision Social Listening
Data Sources Included in Cision Social Listening
Search with Cision Social Listening
Cision Social Listening Quick vs Saved Search
Use the Cision Social Listening Quick Search
Create a Cision Social Listening Saved Search
View, Edit or Delete a Saved CSL Search
Cision Social Listening Boolean Guide
Cision Social Listening Boolean Country Codes
Analyzing with Cision Social Listening
Mention Classifications and Widget Metrics Glossary for Cision Social Listening
Using the Analyze Dashboard to Compare Saved Searches
Edit the Cision Social Listening Word Cloud Widget
Refine Results with Cision Social Listening
Filter Cision Social Listening Saved Search Results
Create, View, Rename or Delete Cision Social Listening Tags
Apply Tags to Cision Social Listening Searches
Alerts & Reports with Cision Social Listening
Create Cision Social Listening Email Alerts
Managing Alerts in Cision Social Listening
Create Scheduled Reports within Cision Social Listening
Download PDF Reports with Social Listening
User and Platform Management for Admins
Training Video Library
Self-Paced Courses
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What's New?
Last Modified on 04/08/2022 11:54 am CDT
What's New?
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New Help Site Articles
Webinar (EMEIA) - Coverage/Analytics German
Webinar (EMEIA) - Coverage/Analytics English
Webinar (EMEIA) - Connect/Contacts German
Webinar (EMEIA) - Connect/Contacts English
Google Analytics 4 Connection Instructions
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