- Navigate to the "Manage User" tab Settings > Manage User
- Hover over the user’s Username whose password you would like to reset. Three icons will appear to the right of the “Role” column.
- a pencil = edit user information
- a lock = reset user password
- a trash can = delete user
- Select the "lock" to reset the users password
- A "Reset Password Confirmation" dialogue box will open
- Select "Confirm" to initiate the password reset
- Confirming this action will trigger an email request which goes to the user
- The selected user will receive a email invitation from Cision, and which will prompt them to set a new password.
- Once the user selects the “Set New Password” button, they’ll be navigated to a password management screen.
- New user’s passwords must be at least 6 characters with one number. Once the password is accepted, the user will be directed to the sign-in screen.