Welcome to the Next Generation Cision Comms Cloud!
Review the information below for a quick overview of the platform, so you know where to navigate to find what you need! Click on the links below to learn more about each section.
Note: If there are any areas of the platform discussed here that you do not see in your instance of the platform, reach out to your Account Manager to learn how to add these features to your subscription.
1. The upper left hand-side of the toolbar includes a tab for each major area of the platform.
2. The upper right hand-side of the toolbar includes additional in-app resources, such as Chat with Support button, Voice of the Customer button to share feedback and an In-app Assistance button to guide you to resources that are relevant to the area of the platform you are exploring.
3. The far upper right-hand corner of the toolbar includes a Person icon and your Name. When clicked, provides a menu to access platform Settings (including Admin Settings), ability to Create a Ticket and send to our Support Team, navigate to the Knowledge Guide home page and the ability to Log Out of the platform.
Description of Tabs
The Coverage tab will provide you with access to your news monitoring and tags.
If you have Cision's Media Contact Database as part of your subscription, you will see the Influencers tab. This will give you opportunities to search for contacts and outlets, create lists, distribute emails and manage email data. Clicking on these links will open the Media Contacts Database in a separate window.
Note: Clicking on the Search Media Contacts or Saved Lists links will allow you to also access your Message Center to send emails, review emails and analyze email-related data. You will also be able to access Editorial Calendars and Help a Reporter Out (HARO) searches.
Use the Campaigns tab to pitch the media, engage social influencers and track campaigns in order to increase awareness, inform, educate and drive consumer action.
The Analytics tab allows you to build custom Dashboards based upon your saved searches, generate reports and access Impact for Earned Media.
Use the Alerts tab to access resources to create custom email Alerts and curated Newsletters to distribute to clients and colleagues.
Cision Social Listening, powered by Brandwatch, is an additional subscription that provides you with the best-in-class, easy-to-use, and easy-to-access analysis of the world’s largest archive of consumer voices, including social monitoring of Facebook, Instagram, LinkedIn, Twitter and more.
Customer Resource Buttons
The In-App Assistance button navigates you directly to the resources on the Next Generation Cision Communications Cloud Knowledge Guide and Client Help Site that are relevant to the area of the platform that you are currently accessing, including:
The Cision Customer Feedback button is directly connected to our Voice of the Customer platform. This will allow you to directly submit feedback to the Voice of the Customer program, Product Management, and other internal teams!
US-English Customers can do the following:
Use the Chat with Support button to begin a chat with a Cision specialist on our Support Team, who can assist you with your questions or how to complete an activity in the platform.
Customer Admin Dropdown
Click on the Person icon or your Name in the upper-right hand corner to access the Settings area of the platform and additional resources.
The Settings link will allow you to adjust your preferences, such as language and time zone, and also provides access for Admins to manage users and other settings in the platform.
The Create a Ticket link will guide you to a form to submit a request or question to our Support team via email, and a specialist will reach back out to you to fulfill that request or answer your questions.
The Log Out link will allow you to log out of the platform after you have completed your activities for the day.