How to Reach Cision's Support Team

Sometimes, you just need a bit of help. Luckily, our awesome Support Team is always at the ready!

Most platform-related questions are answered here in our Client Knowledge Guide and Help Site. However, if you are unable to find the answer to your question, or you need additional assistance, please let us know by contacting the Support Team. We'll address your issue as soon as possible and update our content on the Client Knowledge Base and Help Site as needed.

We have multiple avenues for you to reach out to our Support Team. You can always reach out to us with any questions or concerns via the following means:

Live in-app chat with Support

1. Log in to the platform at https://app2.cision.com/. If you need assistance logging in, email or call our Support Team using the information below.
2. Click on the Chat with Support icon in the upper-right corner of the platform.
2. Type in your question and hit the Return button on your keyboard to begin the chat.
Live Chat with Support is available for 24hrs every Monday through Friday.

Email Support

If you'd rather get help through email, you can send your request to support@cision.com. Support is available via email between 7am - 7pm, Central Time.

Call Support

If you would rather get help over the phone, you can call us at 855-204-3479. Contacting Support by phone is available from 7am - 7pm, Central Time.